Our Privacy Policy

Last updated: 14 April 2026

1. Introduction

This Privacy Policy explains how The Banks Tea Company Ltd (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our website www.bankstea.com (the “Website”) or purchase from our online store.

We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

The Banks Tea Company Ltd
Registered in England and Wales (Company No. 14907018)
Registered Office: Mountfield, Robertsbridge, East Sussex, TN32 5JY
Email: info@bankstea.com

We are the data controller responsible for your personal data.

3. What Data We Collect

We may collect and process the following personal data:

• Identity Data: name, username
• Contact Data: email address, phone number, billing/delivery address
• Transaction Data: details of products purchased and payments
• Technical Data: IP address, browser type, device information
• Usage Data: how you use our website
• Marketing Data: your preferences for receiving marketing

4. How We Collect Your Data

We collect data when you:

• Place an order
• Create an account
• Contact us
• Subscribe to marketing
• Browse our website (via cookies)

5. How We Use Your Data

We use your data to:

• Process and deliver your orders
• Manage your account
• Communicate with you about orders or enquiries
• Improve our website and services
• Send marketing communications (only if you opt in)
• Comply with legal obligations

6. Legal Basis for Processing

We rely on the following lawful bases:

• Contract: to fulfil your order
• Legal obligation: for tax and compliance
• Legitimate interests: to improve services
• Consent: for marketing communications

7. Sharing Your Data

We may share your data with:

• Payment providers
• Delivery/courier companies
• IT and website service providers

We require all third parties to respect your data and process it securely.

8. International Transfers

If your data is transferred outside the UK, we ensure appropriate safeguards are in place.

9. Data Retention

We retain your personal data only as long as necessary, including for legal, tax, and accounting purposes.

10. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Restrict processing
• Request data transfer
• Withdraw consent at any time

To exercise your rights, contact us at info@bankstea.com.

11. Cookies

We use cookies to improve your browsing experience. For more details, please see our Cookie Policy.

12. Data Security

We take appropriate security measures to protect your personal data from unauthorised access or disclosure.

13. Complaints

If you are not satisfied, you can complain to the Information Commissioner's Office (ICO):
Website: https://www.ico.org.uk

14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our Website.